Siltherm — Website Privacy & Cookie Policy

Last Updated: 27 January 2026
Website: https://siltherm.eu/
Company: Siltherm Group Holdings Ltd (“Siltherm”, “we”, “us”, “our”)
Registered Address: Paramount Court, Corrig Road, Sandyford Business Park, Dublin 18, D18 R9C7 Republic of Ireland

Siltherm is committed to protecting your personal data and respecting your privacy. This Policy explains how we collect, use, disclose, and protect personal data when you visit our website, interact with us online, or use our services. It also explains our use of cookies and how you can control them.

By using our website, you acknowledge this Policy. Where we rely on consent (e.g., for non‑essential cookies or marketing), we will request it via our consent banner or forms.

1) Scope

This Policy applies to personal data collected through https://siltherm.eu/ and related contact channels (e.g., forms, email links, downloads). It does not cover third‑party websites that we link to; please review their privacy notices separately.

2) Who We Are (Controller)

For personal data collected via our website, Siltherm Group Holdings Ltd acts as the Data Controller. In certain cases, we may act as a Processor on behalf of customers (e.g., if we handle personal data under a separate contract); in those cases, we will process data only on the customer’s instructions.

Contact for privacy matters:
Email: [email protected]
Postal: Siltherm, Paramount Court, Corrig Road, Sandyford Business Park, Dublin 18, D18 R9C7 Republic of Ireland

Where required (e.g., EU/UK GDPR), you may also contact our Data Protection Officer (DPO) or our appointed EU/UK Representative using the details above.

3) Personal Data We Collect

3.1 Data you provide directly

Identification and contact details: name, job title, company, email, phone, country/region, postal address.
Enquiry and correspondence data: message content, meeting/demo requests, quote and sample requests, support questions.
Marketing preferences and consent records.
Downloads and event registrations (e.g., datasheets, whitepapers, webinars).
Procurement, billing and invoicing details where applicable (business‑to‑business).

3.2 Data collected automatically (when you browse)

Technical data: IP address, device identifiers, browser type/version, OS, language settings.
Usage data: pages viewed, time and date of visits, referring/exit pages, interactions, error logs.
Approximate geolocation derived from IP (city/country level).
Cookies, pixels, tags, SDKs and similar technologies (see Section 11 – Cookies).

3.3 Data from third parties

Service providers (e.g., analytics, hosting, email delivery).
Public sources and trade directories (B2B context).
Social platforms if you interact with our official accounts or social plugins.

We do not buy personal data from data brokers, and we do not knowingly collect data from children.

4) Purposes & Legal Bases (UK/EU GDPR)

We only process personal data where a legal basis applies:

Purpose	Examples	Legal Basis
Respond to enquiries and provide services	Responding to contact forms, quotes, sample requests, customer service	Contract or Legitimate Interests
Operate and secure our website	Hosting, security logs, fraud prevention, uptime monitoring	Legitimate Interests; Legal Obligations (security)
Improve content and performance	Analytics, troubleshooting, product and site optimisation	Legitimate Interests (balanced with your rights)
Marketing communications	Email newsletters, product updates, event invitations	Consent (individuals) or Legitimate Interests (B2B where permitted by ePrivacy rules)
Compliance and legal claims	Regulatory compliance, responding to authorities, record keeping	Legal Obligations; Legitimate Interests
Recruitment (if applicable)	Handling CVs and applications	Contract, Legitimate Interests, or Consent where required

You may withdraw consent at any time (see Your Rights). Where we rely on legitimate interests, we assess and balance potential impacts on you.

5) Marketing Preferences

We send electronic marketing only in accordance with applicable law (e.g., UK/EU ePrivacy, CAN‑SPAM where relevant).
You can unsubscribe using the link in our emails or by contacting [email protected].
We maintain suppression lists to ensure we honour opt‑outs.

6) Sharing Your Data

We may share personal data with:

Service providers / processors: hosting, cloud infrastructure, analytics, CRM, email and marketing platforms, form processors, security and DDoS protection, professional advisors (legal, audit).
Affiliates / group companies: for internal administration, consolidated reporting, and service delivery.
Authorities and regulators: where required by law or to protect rights, safety, and security.
Business transfers: in connection with reorganisation, merger, or acquisition (subject to safeguards).

We do not sell personal information and we do not share it for cross‑context behavioural advertising as defined under the CCPA/CPRA. If this ever changes, we will update this Policy and provide opt‑out mechanisms as required.

7) International Data Transfers

We may transfer personal data outside the UK/EEA to countries that may not provide the same level of protection. Where we do, we implement appropriate safeguards, such as:

EU/UK Standard Contractual Clauses (SCCs/IDTA) and required transfer risk assessments;
Adequacy decisions/regulations issued by the European Commission or UK Government;
Additional technical and organisational measures (e.g., encryption, access controls).

You can request details of applicable safeguards by contacting [email protected].

8) Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Policy, including to meet legal, regulatory, accounting, or reporting requirements. We maintain internal retention schedules; typical periods include:

Enquiries and correspondence: generally up to 24 months after last interaction, unless a longer period is needed (e.g., to establish or defend legal claims).
Contract and transaction data: retained per statutory limitation and tax rules (commonly 6–10 years depending on jurisdiction).
Marketing data: until you unsubscribe or withdraw consent, plus a short period to maintain suppression records.

9) Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

Access your personal data and receive a copy.
Rectify inaccurate or incomplete data.
Erase your data (right to be forgotten) where applicable.
Restrict or object to processing, including profiling where relevant.
Data portability (receive data in a structured, commonly used, machine‑readable format).
Withdraw consent at any time (does not affect prior lawful processing).
Complain to a supervisory authority.

How to exercise your rights:
Email [email protected] with the subject “Privacy Request”. We may need to verify your identity. We respond within statutory timeframes.

Jurisdiction‑specific notices

UK/EU (UK GDPR/GDPR): You may lodge a complaint with the ICO (UK) or your local EU Data Protection Authority.
California (CCPA/CPRA): Rights to know/access, delete, correct, and to opt‑out of “sale”/“sharing” (we do not sell/share as defined). Right to non‑discrimination. Designate an authorised agent by written permission and verification.
Brazil (LGPD): Rights to confirm processing, access, correct, anonymise, block, delete, portability, and information about sharing and consent.
Canada (PIPEDA): Rights to access and correct personal information, and to challenge compliance.
Singapore (PDPA) & other APAC regimes: Access and correction rights, and withdrawal of consent subject to legal/contractual limits.
South Africa (POPIA): Rights to access, correct, object to processing, and lodge complaints with the Information Regulator.

10) Security

We implement appropriate technical and organisational measures to protect personal data, including encryption in transit, access controls, role‑based permissions, secure development practices, logging and monitoring, backups, and staff training. While we work to protect your data, no method of transmission or storage is completely secure.

11) Cookies & Similar Technologies

11.1 What are cookies?

Cookies are small files placed on your device that allow a website to recognise your browser. Similar technologies include web beacons, pixels, tags, local storage, and SDKs.

11.2 How we use cookies

Strictly Necessary (essential for core functionality, security, cookie‑consent management).
Performance/Analytics (to understand usage and improve the site).
Functional (to remember choices such as language or region).
Advertising/Targeting (only if used; for measuring campaigns and showing relevant content).

11.3 Legal basis and consent

We use consent for non‑essential cookies in the UK/EU/EEA (and where else required).
You can manage consent via our cookie banner and Cookie Settings tool and at any time withdraw or adjust preferences.
In other regions, we comply with local requirements (e.g., opt‑out or notice standards).

11.4 Managing cookies

Use our on‑site Cookie Settings (link in footer or banner).
Adjust your browser settings to refuse or delete cookies (doing so may affect functionality).
For interest‑based advertising controls, see industry opt‑outs where applicable (e.g., YourOnlineChoices.eu, NAI/DAA in the US).

11.5 Example cookie categories (illustrative)

Category	Examples	Typical Duration	Purpose
Strictly Necessary	CookieConsent, __cf_bm, __cfruid	Session–1 year	Security, load balancing, consent record
Performance / Analytics	_ga, ga* (GA4), _gid	1 day–2 years	Site usage statistics, improvements
Functional	lang, locale, preference cookies	Session–1 year	Remember user choices
Advertising / Targeting (if used)	_gcl_au, _fbp, lidc, bcookie, personalization_id	Days–months	Ad reach and relevance, campaign measurement

Note: If we add or remove vendors/cookies, we will update our cookie list and consent tool accordingly.

12) Children’s Privacy

Our website and services are intended for business users and general audiences. We do not knowingly collect personal data from children. If you believe a child has provided personal data, please contact us and we will delete it where required.

13) Third‑Party Links & Services

Our website may include links to third‑party sites, plug‑ins, or embedded content. We do not control these third parties and are not responsible for their privacy practices. Please review their policies before providing personal data.

14) Automated Decision‑Making

We do not engage in automated decision‑making or profiling that produces legal or similarly significant effects on individuals. If this changes, we will inform you and explain your rights related to such processing.

15) Changes to this Policy

We may update this Policy to reflect legal, technical, or business developments. The “Last Updated” date will be revised accordingly. If changes materially affect your rights, we will provide a prominent notice and/or seek consent where required.

16) How to Contact Us

Siltherm Group Holdings Ltd
Email: [email protected]
Postal: Paramount Court, Corrig Road, Sandyford Business Park, Dublin 18, D18 R9C7 Republic of Ireland, Attn: Privacy